FREQUENTLY ASKED QUESTIONS
What is the minimum order for delivery?
What are your delivery days?
We deliver from Monday to Saturday. We do not deliver on Sundays or Public Holidays.
What are the time slots available for delivery?
We deliver Monday to Saturday in the following time slots:
Morning – 9 am to 1 pm
Afternoon – 1 pm to 5 pm
Evening – 5 pm to 9 pm
You can select your desired delivery time slot at Checkout.
IMPORTANT NOTE: Due to overwhelming demand caused by the Covid crisis we are no longer able to provide selection of delivery time slots. Your fruits will be delivered any time from 9 am to 9 pm on your selected date. We apologise for any inconvenience.
What is the earliest day I can select for my delivery?
We will need at least 24 to 36 hours to prepare your order, earliest delivery date will be 2 days after an order is placed. Dates available for delivery will be automatically shown at Checkout.
IMPORTANT NOTE: Due to the Covid crisis, we are experiencing a surge in orders, as such earliest delivery slots may be longer than 2 days. We are currently working to increase our delivery/packing capacity to cater to the increased demand. We apologise for the inconvenience.
How many days in advance can I place my order?
Our delivery window is 2 weeks from date of order. An order placed today can be delivered up to 14 days later.
What if I have multiple locations for delivery?
You can checkout separate orders for each location you require. As long as each order is at least $45, you’ll get free delivery. Otherwise you’ll need at least $25 to checkout with a delivery fee of $8.
How do I use my discount code/coupon/voucher?
All discount codes & coupons can be input at Checkout. There will be a field titled “Coupon Code” located at the bottom right, you may enter your codes there accordingly.
How do we subscribe for regular fruit deliveries?
You can subscribe to regular fruit box deliveries here: Fruit Box Subscription
What are your payment modes?
All purchases are made online via Credit or Debit Card through PayPal. Visa, MasterCard etc are all accepted.
What if your fruits arrive damaged/bruised/not fresh?
Just let us know within 24 hours and we will provide refunds or vouchers accordingly.
How do I register an account with Yayapapaya?
You can register with us here: Create an Account
How do I edit my account details and check my past orders?
You can access your account details here: User Account
Your account panel will allow you to edit your details, change passwords, update addresses and review order/enquiry history. This panel can be accessed any time by clicking the small human shaped icon on the top right (next to the cart icon).
What happens if we key in the wrong delivery address at checkout?
Please ensure you enter the right addresses at checkout. If you’ve realised you entered the wrong address, please inform us immediately via email or calling in. If you inform us before the actual delivery date we can change it for you at no cost.
However, if we’ve already done the delivery (and got rejected due to the incorrect address) and you require a re-delivery to the correct address, there’ll be a fee of $15.
Note this fee also applies for cases where we’re rejected upon delivery (e.g. condo guardhouses) and no one answers the phone.
Bottom line, please ensure you enter the correct addresses at checkout to avoid such fees.
I am looking to order fruits for my office. Can you help?
Yayapapaya is primarily a residential fruits provider. For corporate or office orders, please use Fruitboss.
However, if your office is small and you can’t meet the Fruitboss minimum, feel free to order on the site or subscribe to our fruit boxes for regular delivery.
How can we get in touch?
You can call us at 6774 3387 or email us at hello[at]yayapapaya.com.sg