faq

YAYAPAPAYA

Minimum Order for Checkout is $30, with delivery fee of $10. 
For Free Delivery, Order must be at least $60.

We deliver from Monday to Saturday. We do not deliver on Sundays or Public Holidays. 

We will need at least 24 to 36 hours to prepare your order, earliest delivery date will be 2 days after an order is placed. Dates available for delivery will be automatically shown at Checkout.

IMPORTANT NOTE: Due to the Covid crisis, we are experiencing a surge in orders, as such earliest delivery slots may be longer than 2 days. We are currently working to increase our delivery/packing capacity to cater to the increased demand. We apologise for the inconvenience.

Our delivery window is 2 weeks from date of order. An order placed today can be delivered up to 14 days later.

You can checkout separate orders for each location you require. As long as each order is at least $60, you’ll get free delivery. Otherwise you’ll need at least $30 to checkout with a delivery fee of $10.

All discount codes & coupons can be input at Checkout. There will be a field titled “Coupon Code” located at the bottom right, you may enter your codes there accordingly. 

You can call us at 6774 3387 or email us at hello@yayapapaya.com.sg

You can subscribe to regular fruit box deliveries here: Fruit Box Subscription

All purchases are made online via Credit or Debit Card through PayPal. Visa, MasterCard etc are all accepted.

Just let us know within 24 hours and we will provide refunds or vouchers accordingly.

You can access your account details here: User Account

Your account panel will allow you to edit your details, change passwords, update addresses and review order/enquiry history. This panel can be accessed any time by clicking the small human shaped icon on the top right (next to the cart icon). 

Please ensure you enter the right addresses at checkout. If you’ve realised you entered the wrong address, please inform us immediately via email or calling in. If you inform us before the actual delivery date we can change it for you at no cost.

However, if we’ve already done the delivery (and got rejected due to the incorrect address) and you require a re-delivery to the correct address, there’ll be a fee of $15.

Note this fee also applies for cases where we’re rejected upon delivery (e.g. condo guardhouses) and no one answers the phone.

Bottom line, please ensure you enter the correct addresses at checkout to avoid such fees. 

Yayapapaya is primarily a residential fruits provider. For corporate or office orders, please use Fruitboss.

However, if your office is small and you can’t meet the Fruitboss minimum, feel free to order on the site or subscribe to our fruit boxes for regular delivery.